Welcome to The Digital Phenix (TDP). We are an AI digital company based in the Dubai Free Zone LLC, committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

If you have any questions or concerns about this policy or our practices with regards to your personal information, please contact us at contact@thedigitalphenix.com.

Scope

This Privacy Policy applies to all users of the Services, including but not limited to:

• Visitors to our website
• Registered users of our platform
• Customers who purchase products or services from us
• Individuals who provide personal data to us through our Services

Collection and Use of Personal Data

We collect personal data from you when you:

• Register for an account with us
• Provide personal data through forms on our website
• Make a purchase or engage in other transactions with us
• Interact with us through our customer support channels (e.g., email, chat)

We use your personal data for the following purposes:

• To provide and improve our Services
• To facilitate communication between you and our customer support team
• To process payments and fulfill orders
• To personalize your experience on our website 
• To send marketing communications (e.g., newsletters, promotions)
• To comply with legal obligations (e.g., tax reporting, law enforcement requests)

Types of Personal Data Collected

We collect the following types of personal data:

• Contact information (e.g., name, email address, phone number)
• Demographic information (e.g., age, location)
• Communication data (e.g., messages, chat logs)

Automatically Collected Information

• We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser type, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information.

How We Share Your Personal Data

We may share your personal data with third parties in the following circumstances:

• With our affiliates and partners for business purposes (e.g., product development)
• With service providers who help us deliver our Services (e.g., payment processors, cloud storage providers)
• With law enforcement agencies or regulatory bodies if required by law or regulation
• With your consent (e.g., for marketing purposes)

Security Measures

We take reasonable steps to ensure the security of your personal data by:

• Implementing physical and technical safeguards (e.g., encryption, firewalls)
• Limiting access to your personal data to authorized personnel
• Regularly testing and assessing the effectiveness of our security measures

Data Retention

We retain your personal data for as long as necessary to provide the Services and for as long as required by law.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing behavior and preferences. You can manage your cookie preferences through your web browser settings.

Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes through email or a prominent notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@thedigitalphenix.com or +971566787884

Effective Date

This privacy policy is effective as of July 1st, 2024.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.